FAQ

Shipping
What are your shipping options?

We primarily ship first class via the United States Postal Service. We do not offer expedited shipping at this time.

Where do you ship?

Right now we ship to most countries. However, we cannot guarantee delivery outside of the US. We are not familiar with every country's import laws and cannot be held responsible should your International order get denied or stuck in customs. As of now, we are unaware of any issues, but please research your specific country prior to ordering.

How long will it take to receive my shipment?

We process orders, within 1 business day. Once we ship your order, you’ll receive an email with a tracking number that you can use to determine how quickly your order will arrive. We are shipping from Portland, OR so locations that are closest to the west coast typically arrive within a few days.

Order Related
Can I edit or cancel my order once it’s been placed?

There’s a short window of time for us to edit or cancel your order. Email hello@eatpluck.com immediately and we’ll do our Pluckin’ best to accommodate your request. If your order hasn’t shipped, then we should be able to adjust or cancel it.

How do I track my package?

You’ll receive a shipping confirmation with your tracking number as soon as your order ships out. Give that tracking number 24 hours to update once you receive it, and then you can follow your order on it’s journey to you.

Help! My package is missing

If your package has been marked as delivered but you don’t see it in your mailbox or is stuck in a USPS processing center, email us at hello@eatpluck.com and we’ll help track it down!

Do you offer free shipping?

Yes, we do. Free standard shipping is applied to all domestic orders (within the continental US) $50 or higher.

Do you have any samples?

At the moment we aren’t able to send out any samples, but we do sell a travel-size container of Pluck which costs much less. You’re welcome to start with that and then graduate to our standard size.

Product Related
What does this seasoning taste like?

Pluck tastes like an all-purpose seasoning with a slightly smoky flavor. The organ meat adds a unique, umami flavor. It’s delicious and your taste buds will be awakened by the natural umami.

Do kids eat/like Pluck?

Absolutely. It’s a great way to add nutrients to your kids' diet without them knowing it. You don’t have to deal with picky eaters with Pluck. Plus, every kid we know that has tried Pluck loves it.

Where do you source your organ meats?

We source our organ meats from New Zealand pasture-raised cows that are grass-fed, grass-finished and humanely treated. No GMO feed or hormones are used. The high quality of these freeze-dried, powdered organs are the same as you will find in organ meat supplements sourced from New Zealand.

Do kids eat/like Pluck?

Absolutely. It’s a great way to add nutrients to your kids' diet without them knowing it. You don’t have to deal with picky eaters with Pluck. Plus, every kid we know that has tried Pluck loves it.

How much is 40g?

About ⅓ cup.

How long will that last me?

Depends on how many people are in your household and how often you’re using it. If you’re a family of four, use a pinch in every meal, then it will last you about 3 weeks.

What does Pluck go with?

Anything savory. Or another way to put it: anything you’d use salt and pepper on. Despite the organs coming from cows, Pluck tastes delicious on all animals, poultry, and fish. We encourage you to try it on everything and report back to us what you think.

Why is Pluck in a pouch

The pouch is our way of putting people and the planet first. The pouch is light and requires less fossil fuels and packaging to ship. We include a Pluck sticker with each pouch so you can reuse an empty spice container or jar.

Is Pluck vegan or vegetarian?

No. Pluck uses a mix of spices, herbs, and a blend of freeze-dried, powdered organ meat that comes from cows. If you’re not 100% plant-based, then you’ll love getting all the benefits of organ meat without needing to handle or cook animal organs.

Are the spices and herbs organic?

Yes. All of them except the smoked paprika and the black peppercorn. The organic smoked paprika uses a smoke extract that gave it a synthetic taste. The non-organic smoked paprika is naturally smoked, doesn’t use any fumigants or additives. We deemed the flavor and quality to be higher than the organic. The black peppercorn is not a heavily sprayed crop nor is the peppercorn fumigated. The precautionary measures were as good or better than organic so we did not see the point for the added cost of the organic label. Pink Himalayan Salt is a mineral, not an agricultural product so it cannot be certified organic. Every other spice and herb in Pluck is certified organic.

Why is this more expensive than “regular” seasonings?

It’s all due to our uniquely special ingredient: freeze-dried, powdered organ meat. Organ meat from healthy, pastured animals is expensive which increases the cost and nutrient-density of our product. It’s far cheaper than buying supplements and it’s whole food-based which means your body should recognize it and easily absorb the vitamins and minerals.

Are there any fillers or additives?

No.

Is Pluck dairy-free?

Yes

Is Pluck gluten-free?

Yes. The spices and herbs are mixed in a facility that does blend gluten products but they take every care to properly clean and sanitize the blending machines prior to adding our mix. They do this to limit contamination.

Is the bovine organ blend certified organic?

No because the animals are pastured. The cows are humanely raised eating a grass-fed, grass-finished diet from a New Zealand pasture. Pastured animals can’t be certified organic unless the feed they are being given is certified organic. Wild, pasture grasses are better than certified...they are nature’s purest form as long as the earth is properly cared for, which New Zealand does exceptionally well.

I want to order a large package of Pluck. Do you have a different size?

At this time, we only sell two Pluck sizes (40g which is about ⅓ cup) and Pluck travel size (7g which is about 1 tablespoon). You can order as many Pluck packages as you’d like and we offer adjustable subscriptions so you’ll never be without Pluck.

How long does this spice stay fresh/what is the shelf life?

Spices aren’t meant to last for years on a shelf or in a drawer. Particularly if they are ground. We encourage you to eat pluck daily and to replenish it every 2 months at a maximum. This will ensure the seasoning is potent and flavorful. The organ and spice mix has a shelf life of 12 months.

Is Pluck Keto? Is Pluck Paleo? Is Pluck Slow-Carb?

Yes, The ingredients are friendly to most diets.

Is Pluck Guaranteed if I’m a US customer?

Yes, If you don’t like Pluck, let us know within 3 days of receiving your order. We’ll refund your order completely.

Is Pluck Guaranteed if I’m an international customer?

Yes, If you don’t like Pluck, let us know within 3 days of receiving your order. We’ll refund your order minus the shipping cost.

Does Pluck go with sweet things like desserts?

We’ve never tried it on something sweet. If you do, please let us know what you think.

How much organ meat is in Pluck?

Our mix has over 12% organ meat. It has so much that the USDA oversees our product!

Does organ meat cause gout?

Organ meat does not cause gout. If the person already has gout, then it is advised to eat foods that are low in purine. While organ meats are high in purine, the amount of purine one would get from using Pluck as a seasoning wouldn't be considered significant. That said, one must check with their doctor for medical advice. We do not give medical advice; we can only give insights into our product

Why is a sticker included with the pouch?

The sticker is so you can reuse a container you may already have and label it as Pluck. Reusing a container is the best way to care for the planet.

Do you sell a spice cellar?

Yes. While we encourage you to reuse a container you already have. If you don’t have one or would like our snazzy container...stay tuned!

SUBSCRIPTION RELATED:
Is there any minimum commitment for a Subscription?

No. You can cancel your subscription at any time.

How do I pause or cancel my subscription?

In order to cancel your subscription, you will first need to log in to your account. Click the Subscriptions tab, then next to each of the products you are subscribed to is a Cancel button. You would use this if you would like to no longer receive this subscription product.

How do I skip a Subscription delivery?

Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery you can click Skip to the right of each one.

How do I update Subscription billing information?

In the Billing Information tab, you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if something has changed for the card holder's place of residence or the email address on file.

How do I update my Subscription shipping address?

Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

Can I add or change the duration of my subscription?

Yes! Once logged in, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date. You can also select Swap and select the replacement product.