FAQ

For domestic orders, you have the option of USPS Ground Advantage or Priority Mail.

For international orders, you have the option of First Class Package International and Priority Mail International. Please note that international shipments may take some time, and we have no control over import laws in your country.

Package Protection Insurance ensures that your domestic order is guaranteed against loss, damage, or theft . This 60 cent shipping protection covers purchases for $100 or less that are lost or damaged in transit, or stolen immediately after the carrier's proof of delivery. 100% order protection for a minimal cost.

If you choose to not pay for the shipping protection, you are not protected if your order is damaged, lost or stolen during shipping. Once we fulfill the order, we will not be responsible for these types of shipping issues.

Right now we ship to most countries. However, we cannot guarantee delivery outside of the US. We are not familiar with every country's import laws and cannot be held responsible should your International order get denied or stuck in customs. As of now, we are unaware of any issues, but please research your specific country prior to ordering. The Package Protection Insurance does not apply to International orders.

If you don't see your Country or City as an option, please email us at hello@eatpluck.com and we can add it.

We process orders within 1-2 business days. Once we ship your order, you'll receive an email with a tracking number that you can use to determine how quickly your order will arrive. We are shipping from Tennessee so locations that are closest typically arrive within 3-5 days.

Yes! Domestic orders of $99 or more get free shipping. The order must be over $99 even after use of a discount code to qualify.

There's a short window of time (about 20 minutes) for us to edit or cancel your order. Email hello@eatpluck.com immediately and we'll do our Pluckin' best to accommodate your request.

You'll receive a shipping confirmation via email with your tracking number as soon as your order ships out. Give that tracking number 24 hours to update once you receive it, and then you can follow your order on it's journey to you.

If your package has been marked as delivered but you don't see it in your mailbox or is stuck in a USPS processing center, email us at hello@eatpluck.com and we'll add a trace to the package. Fortunately, if you purchsed the Package Protection Insurance, your orer is 100% guaranteed. With the correct address and a little patience, we'll get your order to you!

Absolutely. Ensure you "opt in" to our email and sms notification list to receive sale notifications, discounts and more. You can also subscribe and save 10% off your first order and 15% thereafter. Or you can bundle and save and get between 5-20% off each order.

If you are a verteran or an active member of the military, please use discount code MILITARY15 to save 15% off your order.

Yes! We have a sample pack that provides multiple serving sachets of each product. You can find the sample kit here: https://shop.eatpluck.com/products/travel-pack-8

•  Pluck is designed to taste savory and familiar, similar to a well-balanced seasoning blend. The organ meats are carefully sourced and blended with herbs and spices so they enhance flavor without any organ taste or texture. Below are the flavor profiles each:
  Original - Rich, savory umami
  Zesty Garlic - Tangy, garden ranch
  Southwest - Smoky, bold lil' kick
  Habanero Lime - Zesty, fiery heat
  Cinnamon - Warm, sweet spice
  Pure Organs - Balanced, subtle umami
  Pure Brain- Earthy, slightly sweet

Absolutely. It's a great way to add nutrients to your kids' diet without them knowing it. You don't have to deal with picky eaters with Pluck. Plus, every kid we know that has tried Pluck loves it. It's up to you if you want to tell them what is in it. If you do tell them, we recommend not doing it until they've tried it.

We source our organ meats from New Zealand pasture-raised cows that are grass-fed, grass-finished and humanely treated. No GMO feed or hormones are used. The high quality of these freeze-dried, powdered organs are the same as you will find in organ meat supplements sourced from New Zealand.

We source our cattle from New Zealand, where vaccines are not used on cattle designated for human consumption, this practice is prohibited. While some cattle may receive vaccines for fatal illnesses like black leg, it is rare, and this is the only vaccine they would typically receive.

Additionally, antibiotics are not commonly used in the production of grass-fed cattle in New Zealand. In rare cases, antibiotics may be administered for therapeutic reasons under a vet's guidance, but they are not used to bulk up the cattle as seen in Confined Animal Feeding Operations (CAFOs).

For products like Pluck Pure, we can assure you it meets high human-grade standards for safety and quality. If you're interested in using it as a topper for your pet's food, it's a great option, though we recommend sourcing other human-grade ingredients for your pet's main diet.

In New Zealand, there is also a withholding period for any cattle treated with medicines to ensure any residues are cleared before slaughter, ensuring the products are safe for human consumption.

All seasonings are set at 1/4 teaspoon per serving but we find most customers use between 1/4-1/2 teaspoon per serving. The Pure Poweders are set at 1/2 teaspoon per serving and we don't recommend anyone needing more than 1 teaspoon per day with those.

Here is a breakdown of servings per size:
Shakers: 170-176 servings
Pure shakers: 53 servings
Large bags: 436-454 servings
Pure large bags: 185 servings
Travel boxes: 42-56 servings
Pure travel boxes: 14 servings

If you can salt it, you can Pluck it. Pluck Pure can go with sweet or savory items. Try it in smoothies, hot beverages, ground meats, dressings, stews, sauces, pet food and soups.

Pluck flavors are best for savory dishes. Try them on eggs, popcorn, tacos, meats, grains, toast, stir fry, wings, pizza, fish, seafood, vegges, pasta, dips, soups, stews, dressings and broth.

No. Pluck uses a mix of spices, herbs, and a blend of freeze-dried, powdered organ meat that comes from cows. If you're not 100% plant-based, then you'll love getting all the benefits of organ meat without needing to handle or cook animal organs.

Yes. They are certified organic and sustainably sourced.

Pluck is real food supplement in seasoning form. Think of it both as a supplement that also provides flavor. The increased cost is all due to our uniquely special ingredient: freeze-dried, powdered organ meats. Organ meats freeze-dried from healthy, pastured animals is expensive which increases the cost and nutrient-density of our product. It's far cheaper than buying encapsulated supplements and it's a whole food which means your body should recognize and easily absorb the vitamins and minerals.

No, Pluck seasonings contain no fillers, additives, or artificial ingredients, just real, nutrient-dense, high-quality ingredients. Every blend is crafted with single ingredient, organic spices and organ meats to provide both great flavor and nutritional benefits.

Yes

Yes. While the facilities that our ingredients are packaged in are not certified celiac safe, we are told that no gluten products are packaged in the facilities.

No but the animals are 100% grass-fed and pastured. The cows are humanely raised eating a grass-fed, grass-finished diet from a New Zealand pasture. Pastured animals can't be certified organic unless the feed they are being given is certified organic. Wild, pasture grasses are better than certified…they are nature's purest form as long as the earth is properly cared for, which New Zealand does exceptionally well.

Yes! You can order by size or flavor. Click the Large Bag to choose the best value per serving. This is a great option for families!

Pluck Seasonings has a shelf life of 2 years for Pure, and 1 year for Zesty Garlic, All Purpose, and Mild Spicy, starting from the manufacturing date that is indicated on the shaker/pouch. The key with Pluck is to use it so don't treat it like nutmeg. Use it multiple times daily to benefit!

Keep your Pluck on the kitchen counter, table, cupboard or drawer that will ensure you are using them often. The more you use it, the more you benefit. Pluck should NOT be refrigerated, as that could draw moisture to them. Also, keep them away from direct heat or strong sunlight, such as a stove burner or windowsill.

Yes, The ingredients are friendly to most diets. Pluck Zesty Garlic and Pure are both Auto-Immune Protocol or AIP- compliant too! Pluck Pure fits strict Carnivore Diets.

If you're new and want to try Pluck first, please purchase a sample pack. That is the lowest cost to trying Pluck. We do not issue refunds on the shakers, bags or travel boxes. If you do not like the sample pack, we will issue a refund minus the cost of shipping for Domestic and International customers.

The mixes are as follows:
Original 17% - organ blend, 83% seasoning blend
Zesty Garlic - 17% organ blend, 83% seasoning blend
Southwest - 17% organ blend, 83% seasoning blend
Habanero Lime - 17% organ blend, 83% seasoning blend
Cinnamon - 35% brain, 65% seasoning
Pure Organs - 100% organ blend
Pure Brain - 100% organs

If you're wondering, when you freeze-dry organs, they go from 100% to about 21% in size. When powdered, this is an extremely concentrated blend. If you've been tested and know your numbers are low, we recommend getting Pure and gradually easing up to 1 teaspoon which is equal to 2 oz of organs.

To put it in perspective, most ancestral ground meat blends only have between 5-7% organs and none of them have as many organs as Pluck.

For those just looking to boost their nutrition and optimize their daily health, the seasonings work well. Think of it like microdosing frequently for cummulative effect. We've received many testimonials of customers experiencing the health benefits and increased nutrient markers from the seasonings alone.

Organ meat does not cause gout. If the person already has gout, then it is advised to eat foods that are low in purine. While organ meats are high in purine, the amount of purine one would get from using Pluck as a seasoning wouldn't be considered significant. That said, one must check with their doctor for medical advice. We do not give medical advice; we can only give insights into our products.

Yes, while supplies last. We have Pluck branded containers for Original, Zesty Garlic and Spicy Mild. These can be purchased as a set. The do not have an air-tight seal though so if you live in a humid climate, you may see clumping in your seasonings. As long as you use it daily, we have not found the clumping to be significant.

Yes. Currently, subscriptions get 10% off each product on the first order and 15% off on recurring orders. We are also building swag and special events/products for subscribers. It's a great way to guarantee a lower price with every order and be a part of an amazing community of ancestral eaters.

No. You can cancel your subscription at any time.

In order to pause or cancel your subscription, click the subscription link in the email you received when you signed up or log in to your account from our website. In your Subscription portal, you can click the 'pause my subscription' button to pause or 'cancel my subscription' to cancel. Canceling the subscription means you would like to no longer receive the product ever. Pausing the subscription allows you pause but still continue at a different time. If you need further assistance, you may reach out to hello@eatpluck.com

Once logged in, go to the Billing Schedule box, click 'Reschedule' or 'Skip payment' to change or skip a delivery.

If your order has not yet shipped, we can cancel it and process a refund. Please contact our customer service team at hello@eatpluck.com, and we'll be happy to assist you. However, if the order has already been shipped, it cannot be canceled or refunded.

If you cancel your subscription before your next order is processed, you won't be charged, and no further shipments will be sent. You can always resubscribe anytime if you'd like to continue receiving your favorite Pluck products!

Once in your Customer Portal, click edit in the Payment method box. In the Payment Method box, you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You must edit Shipping to change the shipping address.

Once logged in to your customer portal, click the edit button next to Shipping. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

Yes! Once logged in to your customer portal, click to edit your subscription. You can choose a 4, 5 or 6 week duration and then click save. You can also edit and add items to your subscription in the Items box.