What are your shipping methods?
We ship via a UPS/USPS hybrid method. You’ll receive the order tracking from UPS. UPS gets the order to your local city/town postal office and then the US Postal Service delivers it to your residence. This is the most economical shipping method we have found.
What is Package Protection Insurance?
Package Protection Insurance ensures that your order is guaranteed against loss, damage, or theft . This 30 cent shipping protection covers purchases fro $100 or less that are lost or damaged in transit, or stolen immediately after the carrier’s proof of delivery. 100% order protection for a minimal cost.
While we appreciate that USPS is more affordable, they tend to make a lot more mistakes, then customer’s experience delays and we pay the price, literally. We have no recourse to recover costs for USPS mistakes.
The 30 cent cost is a true cost for the insurance. You have the option to delete the insurance charge but then you are not protected if your order is damaged, lost or stolen during shipping. Once we fulfill the order, we will not be responsible for these specific shipment issues.
We opted to charge the 30 cents per order versus raising the cost of each product.
Where do you ship?
Right now we ship to most countries. However, we cannot guarantee delivery outside of the US. We are not familiar with every country’s import laws and cannot be held responsible should your International order get denied or stuck in customs. As of now, we are unaware of any issues, but please research your specific country prior to ordering. The Package Protection Insurance will guarantee your order from loss, theft and damage during transport.
How long will it take to receive my shipment?
We process orders within 1-2 business days. Once we ship your order, you’ll receive an email with a tracking number that you can use to determine how quickly your order will arrive. We are shipping from Salt Lake City, UT so locations that are closest to the west coast typically arrive within 3-5 days.
Do you offer free shipping?
Yes! Orders of $95 or more get free shipping. This usually adds up to 6 full-price pouches. If using a discount, you may have to purchase 7 or more depending on the discount value.
Can I edit or cancel my order once it’s been placed?
There’s a short window of time (about 20 minutes) for us to edit or cancel your order. Email firstname.lastname@example.org immediately and we’ll do our Pluckin’ best to accommodate your request.
How do I track my package?
Help! My package is missing
If your package has been marked as delivered but you don’t see it in your mailbox or is stuck in a USPS processing center, email us at email@example.com and we’ll add a trace to the package. Fortunately, if you purchsed the Package Protection Insurance, your orer is 100% guaranteed. With the correct address and a little patience, we’ll get your order to you!
Do you offer discounts?
Absolutely. Ensure you are opt in to our notification list to receive sale notifications, discounts and more. You can also save 10% off your order everytime by ordering your Pluck as a subscription.
Do you have any samples?
We currently do not offer samples. If you’re new to Pluck and concerned you might not like it, just order one (1) bag. Within three (3) days of receiving Pluck, if you don’t like it for any reason, let us know and we’ll refund you the cost of the bag minus the shipping.
What does this seasoning taste like?
Each Pluck seasoning has a unique taste. Overall, all Pluck is savory. The organ meat adds a unique, umami flavor. Pluck seasoning is the gateway to getting organ meats into your diet. We focused on ensuring it tastes delicious for almost any palate.
Do kids eat/like Pluck?
Where do you source your organ meats?
How much is 50g?
How long will that last me?
What does Pluck go with?
Why is Pluck in a pouch
The pouch is our way of putting people and the planet first. The pouch is light and requires less fossil fuels and packaging to ship. Reuse an empty jar or purchase our spice containers and refill those.
Is Pluck vegan or vegetarian?
Are the spices and herbs organic?
Yes. They are certified organic and sustainably sourced.
Why is this more expensive than “regular” seasonings?
Are there any fillers or additives?
Is Pluck dairy-free?
Is Pluck gluten-free?
Yes. While the facilities that our ingredients are packaged in are not certified celiac safe, we are told that no gluten products are packaged in the facilities.
Is the bovine organ blend certified organic?
I want to order a large package of Pluck. Do you have a different size?
How long does this spice stay fresh/what is the shelf life?
Is Pluck Keto? Is Pluck Paleo? Is Pluck Slow-Carb?
Yes, The ingredients are friendly to most diets. Pluck Zesty Garlic and Pure are both Auto-Immune Protocol or AIP- compliant too!
Is Pluck Guaranteed if I’m a US customer?
Is Pluck Guaranteed if I’m an international customer?
Does Pluck go with sweet things like desserts?
How much organ meat is in Pluck?
Does organ meat cause gout?
Do you sell a spice cellar?
Yes. We have Pluck branded containers for Pluck All-Purpose, Zesty Garlic and Spicy. These can be purchased as a set or individually.
Do I get anything special for purchasing a Subscription?
Yes. You save 10% on every order you receive through subscription. It’s a great way to guarantee a lower price everytime.
Is there any minimum commitment for a Subscription?
How do I pause or cancel my subscription?
In order to pause or cancel your subscription, click the subscription link in the email you received when you signed up or log in to your account from our website. In your Subsciption portal, you can click the ‘pause my subscription’ button to pause or ‘cancel my subscription’ to cancel. Canceling the subscription means you would like to no longer receive the product ever. Pausing the subscription allows you pause but still continue at a different time.
How do I skip a Subscription delivery?
Once logged in, go to the Billing Schedule box, click ‘Reschedule’ or ‘Skip payment’ to change or skip a delivery.
How do I update Subscription billing information?
Once in your Customer Portal, click edit in the Payment method box. In the Payment Method box, you’ll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You must edit Shipping to change the shipping address.
How do I update my Subscription shipping address?
Once logged in to your customer portal, click the edit button next to Shipping. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.
Can I add or change the duration of my subscription?
Yes! Once logged in to your customer portal, click to edit your subscription. You can choose a 4, 5 or 6 week duration and then click save.
You can also edit and add items to your subscription in the Items box.
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