Terms of use

Terms of Use

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Overview

This website is operated by eatpluck.com, owned by Castle Hill Foods, Inc. Throughout the site, the terms “we,” “us,” and “our” refer to Pluck. By accessing or using our site, purchasing products, or engaging with any service we provide (collectively the “Service”), you agree to be bound by these Terms of Use (“Terms”).

These Terms apply to all users, including browsers, vendors, customers, merchants, and content contributors. If you do not agree to these Terms, you may not use our site or services.

Our store is hosted by Shopify Inc., which provides the online e-commerce platform that allows us to sell products and services to you.

1. Eligibility and Online Store Terms

  • You must be at least the age of majority in your state or country to use our Service, or have parental/guardian consent if you are under that age.

  • You may not use our products for illegal or unauthorized purposes or violate any laws in your jurisdiction (including intellectual property and export laws).

  • We do not knowingly permit children under 13 to create accounts or make purchases (see Children’s Use, Section 21).

2. General Conditions

  • We reserve the right to refuse service to anyone for any reason at any time.

  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our written consent.

  • While credit card details are always encrypted, other transmissions (excluding payment info) may pass through networks unencrypted.

3. Accuracy, Completeness & Timeliness

We make reasonable efforts to ensure information is accurate, but we are not responsible if information on this site is inaccurate, incomplete, or outdated. Reliance on site material is at your own risk.

4. Modifications to Services and Prices

Prices, promotions, and availability are subject to change without notice. We may modify, suspend, or discontinue the Service at any time.

5. Products and Services

  • Products may be available exclusively online and in limited quantities.

  • Colors and images displayed are approximations; we cannot guarantee exact accuracy of your device display.

  • We may restrict sales by region, jurisdiction, or individual customer.

  • All offers are void where prohibited.

6. Billing and Account Information

  • We may refuse or cancel orders at our discretion, including suspected reseller or bulk orders.

  • You agree to provide accurate, complete, and current information for all purchases and to promptly update account information.

7. Optional Tools

We may provide access to third-party tools or features “as is” without warranty or liability. Use is at your own risk.

8. Third-Party Links

We are not responsible for third-party sites, products, or services linked from our site. Please review their terms and policies before engaging.

9. User Submissions & Feedback

By submitting ideas, comments, or content to us, you grant us a perpetual, royalty-free license to use, modify, and distribute such submissions. You agree not to post unlawful, abusive, or infringing material.

10. Personal Information

Your submission of personal data is governed by our Privacy Policy.

11. Errors and Omissions

We reserve the right to correct errors, inaccuracies, or omissions (including pricing and product details) without notice, even after an order is placed.

12. Prohibited Uses

You may not use the Service or its content for unlawful, fraudulent, harmful, or exploitative purposes, including but not limited to: harassment, spreading malware, unauthorized data collection, discrimination, or circumventing security features.

13. Intellectual Property

All content on this site (including text, images, recipes, branding, trademarks, and code) is the property of Pluck or licensed to us. You may not copy, reproduce, or distribute our materials without prior written consent.

14. Disclaimer of Warranties; Limitation of Liability

  • The Service and all products are provided “as is” and “as available” without warranties of any kind, except where explicitly stated.

  • We do not guarantee uninterrupted or error-free Service.

  • To the fullest extent permitted by law, Pluck is not liable for damages (direct, indirect, incidental, consequential, punitive) arising from use of the Service or products.

  • Certain jurisdictions do not allow exclusions; in such cases, liability is limited to the extent legally allowed.

15. Indemnification

You agree to indemnify and hold harmless Pluck, its affiliates, officers, directors, employees, and partners against any claims, damages, or expenses arising from your breach of these Terms or violation of law.

16. Severability

If any provision is unlawful or unenforceable, the remainder of the Terms shall remain valid.

17. Termination

We may suspend or terminate access immediately if you breach these Terms. Termination does not limit obligations already incurred.

18. Entire Agreement

These Terms, together with our Privacy Policy and other posted policies, form the entire agreement between you and us.

19. Governing Law

These Terms are governed by the laws of the United States and the State of Massachusetts without regard to conflict-of-law principles.

20. Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page with the “Last Updated” date revised. Continued use of the site after updates constitutes acceptance.

21. Children’s Use

We do not knowingly allow users under the age of 13 to register, purchase, or submit information. If we learn of such activity without verified parental consent, we will delete the data and may restrict access.

22. Future Law Compliance

We will update these Terms as needed to comply with new or revised laws, including emerging federal consumer and privacy legislation (e.g., the proposed American Privacy Rights Act).

23. Contact

Questions about these Terms should be sent to:
📧 hello@eatpluck.com
📬 Castle HIll Foods, Inc.
PO Box 600530
Newtonville, MA 02460-0005, United States