FAQ

We ship via a UPS/USPS hybrid method. You’ll receive the order tracking from UPS. UPS gets the order to your local city/town postal office and then the US Postal Service delivers it to your residence. This is the most economical shipping method we have found.

Package Protection Insurance ensures that your order is guaranteed against loss, damage, or theft . This 30 cent shipping protection covers purchases fro $100 or less that are lost or damaged in transit, or stolen immediately after the carrier’s proof of delivery. 100% order protection for a minimal cost.
While we appreciate that USPS is more affordable, they tend to make a lot more mistakes, then customer’s experience delays and we pay the price, literally. We have no recourse to recover costs for USPS mistakes.
The 30 cent cost is a true cost for the insurance. You have the option to delete the insurance charge but then you are not protected if your order is damaged, lost or stolen during shipping. Once we fulfill the order, we will not be responsible for these specific shipment issues.
We opted to charge the 30 cents per order versus raising the cost of each product.

Right now we ship to most countries. However, we cannot guarantee delivery outside of the US. We are not familiar with every country’s import laws and cannot be held responsible should your International order get denied or stuck in customs. As of now, we are unaware of any issues, but please research your specific country prior to ordering. The Package Protection Insurance will guarantee your order from loss, theft and damage during transport.

We process orders within 1-2 business days. Once we ship your order, you’ll receive an email with a tracking number that you can use to determine how quickly your order will arrive. We are shipping from Salt Lake City, UT so locations that are closest to the west coast typically arrive within 3-5 days.

Yes! Orders of $99 or more get free shipping. This usually adds up to 6 full-price pouches. If using a discount, you may have to purchase 7 or more depending on the discount value.

There’s a short window of time (about 20 minutes) for us to edit or cancel your order. Email hello@eatpluck.com immediately and we’ll do our Pluckin’ best to accommodate your request.

If your package has been marked as delivered but you don’t see it in your mailbox or is stuck in a USPS processing center, email us at hello@eatpluck.com and we’ll add a trace to the package. Fortunately, if you purchsed the Package Protection Insurance, your orer is 100% guaranteed. With the correct address and a little patience, we’ll get your order to you!

Absolutely. Ensure you are opt in to our notification list to receive sale notifications, discounts and more. You can also save 10% off your order everytime by ordering your Pluck as a subscription.

We currently do not offer samples. If you’re new to Pluck and concerned you might not like it, just order one (1) bag. Within three (3) days of receiving Pluck, if you don’t like it for any reason, let us know and we’ll refund you the cost of the bag minus the shipping.

Each Pluck seasoning has a unique taste. Overall, all Pluck is savory. The organ meat adds a unique, umami flavor. Pluck seasoning is the gateway to getting organ meats into your diet. We focused on ensuring it tastes delicious for almost any palate.

The pouch is our way of putting people and the planet first. The pouch is light and requires less fossil fuels and packaging to ship. Reuse an empty jar or purchase our spice containers and refill those.

Yes. They are certified organic and sustainably sourced.

Yes. While the facilities that our ingredients are packaged in are not certified celiac safe, we are told that no gluten products are packaged in the facilities.

We expect Pluck Seasonings to be have a shelf-life of 12 months. The granulated onion can start to clump over time so we encourage you to eat Pluck daily and to replenish it every 1-2 months.

Repurpose a jar or keep them sealed in the pouch. Keep your Pluck on the kitchen counter, table, cupboard or drawer that will ensure you are using them often. The more you use it, the more you benefit. Pluck should NOT be refrigerated, as that could draw moisture to them. Also, keep them away from direct heat or strong sunlight, such as a stove burner or windowsill.

Yes, The ingredients are friendly to most diets. Pluck Zesty Garlic and Pure are both Auto-Immune Protocol or AIP- compliant too!

Yes. We have Pluck branded containers for Pluck All-Purpose, Zesty Garlic and Spicy. These can be purchased as a set or individually.

Yes. You save 10% on every order you receive through subscription. It’s a great way to guarantee a lower price everytime.

In order to pause or cancel your subscription, click the subscription link in the email you received when you signed up or log in to your account from our website. In your Subsciption portal, you can click the ‘pause my subscription’ button to pause or ‘cancel my subscription’ to cancel. Canceling the subscription means you would like to no longer receive the product ever. Pausing the subscription allows you pause but still continue at a different time.

Once logged in, go to the Billing Schedule box, click ‘Reschedule’ or ‘Skip payment’ to change or skip a delivery.

Once in your Customer Portal, click edit in the Payment method box. In the Payment Method box, you’ll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You must edit Shipping to change the shipping address.

Once logged in to your customer portal, click the edit button next to Shipping. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

Yes! Once logged in to your customer portal, click to edit your subscription. You can choose a 4, 5 or 6 week duration and then click save.
You can also edit and add items to your subscription in the Items box.